Services

Home Builders Compensation Fund – Building Contractor Review Program

An overview of the HBCF Program;

The Building Contract Review Program (BCRP) aims to assist new entrants to the building industry, as well as existing small to medium builders without demonstrated experience for proposed projects, to have an opportunity of obtaining experience. The program is intended to review the competence of the builder to price and manage a project rather than ensuring compliance with building standards. The BCRP replaces the former Managed Builder Program (MBP).

The BCRP is intended to be a transition phase and builders can apply in future to have the condition removed. It is expected that a new builder will participate at least three times in the BCRP before being permitted to contract for similar projects without the program. The reports issued by the BCRP service providers will be used during all Eligibility reviews. The participating builder will be provided with a copy of all BCRP final reports.

The BCRP will be used in the following instances (where all other relevant financial and non financial considerations are satisfactory):

  • where the builder has never contracted and successfully completed a new single dwelling or alteration project for a homeowner;
  • where the builder is proposing to contract a larger or more complex project than the builder’s experience supports;
  • where the builder has never before contracted with a developer and successfully completed a multi unit project (as the multi unit contractor or key manager within a building business)

The BCRP is also appropriate where the Gross Margins of the builder are an issue of concern. The program can assist a builder to correctly price contracts and test actual cost against budget.

A link to the Principal’s website

http://www.hbcf.nsw.gov.au

Builders can choose a BCRP service provider that suits their needs from a panel of authorised service providers. Information about the BCRP panel of authorised service providers of which Techton Building Services is one (noting we cover the region given below)

region-bcr-program2

The role of the BCRP service provider is to:

  • review contractual documentation for a project;
  • ensure that the builder provides a detailed budget which provides a gross margin that is reasonable for the project requirements, type, size and value;
  • determine the number of site and off-site construction reviews required, taking into account the nature of the project. The intent is to ensure that the builder’s supervision and contract administration is appropriate and that the project is running to budget and contracted completion date; and
  • undertake the reviews and issue reports giving a comment on the progression or development of the builder’s competence relating to specific areas that have been reviewed. The report is provided to the Insurance Agent and builder.

How each Builder Service is managed;

Techton building services combine the use of the mandatory forms and processes required by the program together with a tailor made implementation plan to ensure the components are provided to both the builder and the department.

Overview of obligations of Builders participating in the BCR Program;

Builders who are required to participate in the BCRP, as a condition of obtaining Eligibility for Insurance under the HBCF, must engage a BCRP service provider when undertaking projects with a contract price of $50,000 or more.

The BCRP service provider is required to complete a ‘BCRP Confirmation’ form confirming that the participating builder has satisfied components 1, 2 & 3 of the BCRP (i.e. Contract Document Review, Reasonableness of Budget & Progress Payments and Builder Performance Review Schedule).

Where the builder does not satisfy components 1, 2 & 3 or should work or payment to the builder under the building contract for the project have already occurred the BCRP service provider must notify the Insurance Agent.

Details of how a Builder can participate in the Program

Obtaining a Quote

To obtain a quote from Techton please complete the Request for Quote form and the relevant Project Application form:

Request for Quote Form 

Please email or fax the above forms and any enquiries to:     Email: sbell@techton.com.au     Fax: 02 6681 5259

If you require assistance in obtaining a quote please contact our office on 02 6681 5258

Instructions to enable the completion of the forms

Techton undertake to provide support and advice to builders as required to ensure adequate completion of the forms and provision of the required information is provided by the builder

Details of the Service Provider’s service standards to Builders;

In accordance with the requirements under the BCRP please see our obligations in terms of service standards by clicking the following link:

https://www.hbcf.nsw.gov.au/portal/server.pt/community/builders_and_contractors/bcrp

The Service Provider’s complaints handling process

Email complaint to info@techton.com.au

or

Complaint Handling and Dispute Resolution Process Flow Chart

flowchart

Techtons dispute handling procedure is as follows:

In the first instance, complaints regarding service standards, conduct or alleged breaches of the BCRP Agreement by Techton Building Services (or its employees or contractors) will be managed by the Project Manager (Rod Stewart).  Rod’s contact details are:

Ph:       6681 5258

Email:  info@techton.com.au

A response to any complaint received will be sent to the complainant within 3 business days.

If the complainant is not satisfied with the response received from the Project Manager they can contact Damon Moloney (Director) on 6681 5258 or dmoloney@techton.com.au.  Again a response will be provided within 3 business days of receiving any complaint.

If the complainant is not satisfied with the response received from the Director they may request that the matter be referred by Techton to the Home Building Compensation Fund (HBCF) for review. A referral to the HBCF is to be formally submitted by Techton, in writing (including e-mail) to the HBCF  and be accompanied by all case information (including supporting documentation submitted by, or on behalf of, the complainant) in order for a review to be undertaken.

Disputes arising from a decision of Techton in relation to a matter that is within our scope or any instructions, guidelines or written directions given from time to time by the HBCF and which is based on factual evidence are not generally to be referred to the HBCF unless directed or otherwise agreed by the HBCF. For example, the HBCF will not consider a dispute that arises from Techton undertaking the services listed in the sample BCRP Agreement available on the Home Building Compensation Fund  website at http://www.hbcf.nsw.gov.au

The HBCF will consider the submissions of the complainant and Techton and then determine the dispute and notify Techton of the decision. Techton is to implement the decision, which is final and binding, as soon as practicable. Techton will also notify the complainant of the decision and include contact details for the HBCF should information be required about the decision.

Techton has established a Register of Complaints or Disputes.  This register records the nature of any complaint or dispute and how it was resolved.  This register is submitted monthly to HBCF for review.

 Details of the fees and charges.

Fees and charges are provided in accordance with our agreed fees and are given on the builder agreement which is affected when the document is signed and returned by the builder.

 

BUILDING CONTRACT REVIEW PROGRAM SERVICE

Hourly Rate

(GST exclusive)

GST

applicable

Hourly Rate (GST

Inclusive)

  Note: Part hours shall be charged at ¼ hourly segments.
1 Provision of BCR Component 1 Services in accordance with this Agreement, Schedule 2 Statement of Requirements.

 

$105

$10.50

$115.50

2 Provision of BCR Component 2 Services in accordance with this Agreement, Schedule 2 Statement of Requirements.

 

$105

$10.50

$115.50

3 Provision of BCR Component 3 Services in accordance with this Agreement, Schedule 2 Statement of Requirements.

 

$105

$10.50

$115.50

4a Provision of BCR  Component 4 Services, in accordance with this Agreement, Schedule 2 Statement of Requirements excluding site visit or remote site assessment.

 

$105

$10.50

$115.50

4b Provision of BCR Component 4 Services – site visits in accordance with this Agreement, Schedule 2 Statement of Requirements.

$315

$31.50

$346.50

4c Provision of BCR Component 4 Services – remote site assessment, in accordance with Agreement, Schedule 2 Statement of Requirements.

$315

$31.50

$346.50

4d Travel charges, if applicable, for regional and country areas not nominated in paragraph 8.2 below.

$100

$10.00

$110.00

5 Provision of BCR Component 5 Services – Final Report as required by the program

Incl.

Incl.

Incl.